Privacy Policy
Our Commitment
Fairview Park Property Management Limited (hereinafter referred to as “we”, “us” or “our”) is committed to protect your privacy and will take all reasonable precautions to protect your personal data from misuse in accordance with the Personal Data (Privacy) Ordinance, Cap.486 (“PDPO”). This《Privacy Policy》and《Personal Information Collection Statement》 aims to assist you in understanding what personal data we collect, how we use and protect your personal data etc.
A. Collection of Personal Data
The types of personal data we collect may include but not limited to:
1. your name, telephone number, email address, home address, correspondence address, username, and any other personal data you voluntarily provide to us; and
2. IP address, real-time geographic location data, browser settings, browsing records, referring websites, and other internet log on information of your computer or mobile phone or other electronic/communication devices.
We may obtain your personal information in a number of ways, such as:
1. when you apply for or use our service;
2. when you register an account with us;
3. when you login to visit our websites or use our mobile applications;
4. when you contact us for enquiries or providing information whether in person, by phone, by mail or by email;
5. when you are asked to verify your identity; and
6. when you apply to us for a transfer of ownership of the house unit, car entry label, etc.
B. Using Your Personal Data
We will process (including without limitation collect, store, retain, use and disclose) the personal data you provide in a manner which is compatible with the relevant legislation and regulations.
C. Cookies and Other Automated Means
Cookies are small pieces of information that your web browser stored on your computer or other Internet-connected device when you visit a website. We use cookies for the following purposes:
1. Strictly Necessary Cookies
These cookies are essential, as they enable you to browse our website and use its features, such as accessing log-in or secured areas. These cookies cannot be switched off or otherwise the website would not be properly worked. However, these cookies do not store any personal data.
2. Functionality Cookies
These cookies are used to enhance your user experience. For example, they allow us to remember what your email address is. The information these cookies collect may be anonymous, and they could not track your browsing activity on other sites. These cookies are optional to users.
3. Targeting Cookies
These cookies are often provided by third parties. These cookies could remember the website that your device has visited, and may also be able to track the browsing activity of your device from other sites. Examples of what we are using are Google Analytics. Such information may be shared with other advertising networks for advertising purposes. Again, you can block these cookies.
If you choose to continue without changing your setting, you are deemed to have consented to the use of all cookies in this website.
D. Control and Deletion of Cookies
You can set your browser to block some or all cookies via the websites below:
Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/kb/ph21411
Please note that if you set your browser to disable cookies, you may not be able to access to certain parts of our website and other parts of our services may not be properly worked.
Apart from cookies, we may also collect data by automated means when you visit any of our mobile or online platforms, such as web server logs. Web server logs are records of activity created by the mobile device or computer.
E. Security and Retention of Personal Data
We review the personal data held by us periodically. We take reasonable steps and precautions to prevent the loss, unauthorized access or destruction of your data. We retain and destruct your personal data on a timely basis in accordance with PDPO.
F. Websites of Third Parties
This 《Privacy Policy》 and《Personal Information Collection Statement》only applies to us, but not to any other third parties (including any websites maintained by them). When you click on links and/or advertisement banners that take you to websites of either a third party or a company associated with us, you will then be subject to the privacy policies of those parties. We do not have control over the websites of these third parties and we do not assume any responsibilities arising therefrom.
Personal Information Collection Statement
A. Purposes for Collecting Personal Data
The provision of your personal data to us is entirely on a voluntary basis. If you choose not to provide us with the personal data requested for, we may not be able to provide you with our services or you may not be able to login to our platforms or use certain features thereon. This statement may change from time to time, so please check back periodically.
Your personal data may be used for one or more of the following purposes (“Purposes”):
1. To communicate with you;
2. To verify your identity and any accounts you have with us;
3. To handle complaints and to respond to your inquiries or suggestions;
4. To conduct surveys;
5. To provide you with property management services;
6. To inform you of the latest news in Fairview Park;
7. To conduct analysis in order to improve our services;
8. To fulfill our data-retention duties;
9. To customize the information displayed on our websites/apps;
10. To process billing and payment;
11. To comply with any laws binding on us or with any guidelines or codes of practice issued by regulatory or other authorities with which we are reasonably expected to comply;
12. To handle enquiries from law enforcement or regulatory bodies in order to comply with the legal, regulatory or compliance requirements;
13. To obtain legal advice;
14. To enforce your obligations, including carrying out debt collection in the event of default of payment and taking necessary legal action; and
15. For any other purposes directly relating to any of the above.
B. Transfer of Personal Data
We will take all practicable steps to keep your personal data confidential but for any one or more of the Purposes, we may transfer your personal data to any of the following parties:
1. any agent, contractor or third-party service provider who provides administrative, telecommunications, computer, information technology, data processing, data storage or other services or support in relation to our website(s) or our general operations;
2. any person under a duty of confidentiality to us including our accountants, legal advisers or other professional advisers;
3. any court, government or other law enforcement or regulatory authorities to whom we are under an obligation or are reasonably expected to make disclosure;
4. your mortgagee (if any) in the event of default of payment; and
5. any member of the corporate group we belong to.
C. Access and Correction of Personal Data
You have the right to request for access to and correction of your personal data held by us according to PDPO. Any data access and correction request should be made in writing to our Customer Service Officer:-
By email: info@fairviewpark.hk
By post: Block G, Town Centre, Fairview Park, Yuen Long, N. T.
Fairview Park Property Management Limited
(Property Management Company Licence No.:C-052539)
Note: - The English version shall prevail in case of any discrepancies between the English version and the Chinese version.